Are digital downloads refundable?

• No, digital downloads are not refundable due to the nature of the products. However, you can use them for a limited time. Please note that the license of digital downloads is non-transferable. Instant download items don't accept returns, exchanges or cancellations. Please contact us about any problems with your order. info@marcus1media.com

Why does Marcus1Media donate 50% of the revenue to charitable and awareness organizations?

• Marcus1Media believes in the importance of giving back and making a positive impact. By donating 50% of the revenue to charitable and awareness organizations, we aim to contribute to important causes and help make a difference. We are not directly affiliated with any specific organization. Join the motivated community. Thank you.

What types of digital media are available for purchase?

• We offer a wide range of digital media products, including music albums, e-books, audiobooks, and digital artwork. You can explore our catalog to find the perfect digital media for your interests.

Can I share my purchased digital media with others?

• No, the license of digital media purchased from Marcus1Media is non-transferable. This means that you cannot share or distribute the purchased digital media with others. Each purchase is for personal use only.

How can I access my purchased digital downloads?

• Once you have completed your purchase, you will receive a confirmation email with instructions on how to access your digital downloads. Typically, you can download the files directly from your account on our website or through a provided download link.

Can I resell a garment, cup, or other physical materials sold through this website?

• Yes. Just like any other garment. However, keep in mind that art work may not be duplicated for resell.

Can I preview digital media before purchasing?

• Yes once available, we provide some preview samples for many of our digital media products. You can listen to a sample of a music track (other stores), read an excerpt of an e-book, or view a portion of digital artwork before making a purchase decision.

What formats are the digital media available in?

• Our digital media products are available in various formats depending on the type of media. For music, we offer MP3 and WAV formats. E-books are typically available in PDF or EPUB formats. Digital artwork is often provided in high-resolution JPEG or PNG formats.

Are there any restrictions on using the purchased digital media?

• The purchased digital media is for personal use only and must not be used for commercial purposes or public distribution without proper written authorization. Please refer to the terms and conditions for more details on the usage restrictions.

Can I re-download my purchased digital media if I lose it?

• Yes, you can re-download your purchased digital media if you lose it or if it becomes inaccessible. Simply log in to your account on our website and navigate to your purchase history, where you can find the option to re-download the files. Limited time re-downloads.

What payment methods do you accept?

• We accept various payment methods, including major credit cards (Visa, Mastercard, American Express), and PayPal. Soon we will offer digital wallets such as Apple Pay and Google Pay. Choose the option that is most convenient for you during the checkout process.

How soon will I receive my purchased digital media?

• Upon completing your purchase, you will receive an email confirmation with instructions on how to access your digital media. The delivery time may vary depending on factors such as your internet connection and the size of the files. In most cases, you should be able to access your purchased media immediately.

Are there any discounts or promotions available?

• Unfortunately, due to the nature of sharing our net profits, we do not provide promotions or discounts. Thank you for understanding.

Can I give digital media to someone else?

• Currently, we do not have a gifting option for digital media products. However, you can purchase the digital media and provide the recipient with the download link or transfer the files to their device manually.

How can I contact customer support?

• If you have any questions, concerns, or need assistance, you can reach out to our customer support team by emailing info@marcus1media.com. We strive to respond to all inquiries within 48-72 hours.

Do you offer international shipping for apparel products?

• Yes, we offer international shipping for our apparel products. However, please note that shipping times may vary depending on the destination country and any customs regulations that may apply. International purchases prices may increase due to country restrictions and fees.

Can I return or exchange apparel products?

• We only accept exchanges for physical products within a specified timeframe, typically 30 days from the date of purchase. Because of the nature of our net profit sharing business model we do not accept returns. The products must be unused, unwashed, and in their original condition with all tags attached. Please refer to our return policy for detailed instructions.

Are there any size charts available for apparel products?

• Yes, we provide common and ordinary sizes of our apparel products to help you choose the correct size. All products are not available in all sizes or colors.

Are the apparel products ethically sourced and always available?

• Yes, we prioritize ethical sourcing and strive to ensure that our apparel products are produced in a socially and environmentally responsible manner. We work with trusted suppliers who adhere to ethical guidelines and standards. Please read the description of the products for more information.​​​​ We are unable to monitor each supplier's daily habits. Some of our products may take longer to deliver because of unavailability of the main supplier.

Are any of the products created using computers and AI?

• Yes. Our premium digital designs are made with various computer programs that use the assistance of AI consistent as with many products sold online. These designs are wholly owned by Marcus1Media and are not available for licensing or reselling without the express written consent of the owner or designee.

Can I request a specific product design or song to be created?​

• We appreciate your suggestions and feedback. While we cannot guarantee that every request will be fulfilled, we are always open to expanding our catalog based on popular demand. Feel free to contact us through email. Please contact TherapeuticCreationz for specific apparel designs and more. https://www.facebook.com/therapeuticreationzdj/